Refund Policy

Orders of Finessa are placed and paid for on the official order page linked from this website, which is operated by the retailer fulfilling the product. That page governs the checkout, billing and the guarantee offered with your purchase. This policy explains how we support you through the process and how to reach the right channel quickly.

Every order is covered by the satisfaction guarantee stated on the official order page. If you are not satisfied with your experience, you may be eligible for a refund under the terms shown at checkout — typically within a stated window from delivery. We encourage you to review the exact guarantee period and conditions on the order page before purchasing, as those terms form part of your purchase agreement.

Follow these steps so we can resolve your request as fast as possible:

• Contact us first, by email at contact@nutrafame.com, on Telegram (@shubhammalva) or on WhatsApp (+91 70555 67447).
• Include your order number, the email used at checkout, and the reason for your request.
• We will confirm your eligibility under the guarantee and, where a return of the product is required, provide the return instructions and address.
• Once the retailer confirms your return (if applicable), your refund is issued to the original payment method used at checkout.

Refund processing times depend on your payment provider; once issued, funds typically appear within 5–10 business days.

If your jar arrives damaged, leaking, or you receive the wrong item, contact us within 48 hours of delivery with photos of the product and the shipping packaging. We will arrange a replacement or a refund in line with the retailer's policy — at no cost to you in cases of our or the carrier's error.

For hygiene and safety reasons, opened product generally cannot be restocked except where the guarantee specifically allows it. Refunds may be declined where a request falls outside the guarantee window, where the required return is not completed, or where the request appears fraudulent. Shipping costs, where charged separately, may be non-refundable unless the order was incorrect or damaged.

Because orders are fulfilled promptly after checkout, cancellation requests should be sent to contact@nutrafame.com as soon as possible after ordering. We cannot guarantee cancellation once an order has shipped, but we will always try to help.

Nutrafame support is available by email, Telegram and WhatsApp for any information about your order, refund status or the guarantee terms. We aim to reply within 24 hours.